About Us

Ms. Mitha has over seven years of experience in customer service and administration, within the real estate and insurance industries, as well as the public service. She is an expert in listening to the needs of her clients, and ensuring that the service offering is tailored to those needs.

On top of her busy schedule, Ms. Mitha is currently pursuing an Associate in Arts at the Seminole State College of Florida.

Dr. Valle is an experienced practitioner in diversity initiatives, workplace education, second language learning and customer service training. She has played an active role in the strategic planning of workplace programs for multinational organizations and that are sensitive to the needs of a wide range of communities.

Dr. Valle holds an M. Ed. in Curriculum Development and a PhD in Teacher Education from the Ontario Institute for Studies in Education.

She has been associated with WordWrap for over 20 years and has proven her expertise at coordinating and executing the delivery of complex projects with the highest level of quality.

Carole works on all aspects of project coordination owing to her skill with databases, client communication, coordination of activities, contracts and bookkeeping.

An avid multitasker, Carol is known for her eye for detail, process expertise and follow through skills.

Teresa has been associated with WordWrap for over 10 years and has worked seamlessly across the WordWrap team on all their data processing, transcription, word processing, formatting, and editing tasks.

Teresa is known for her customer centricity, accuracy and commitment to delivering great content for customers.

Ms. Yohannan also provides event support services. She approaches each event with superior organization and a strong attention to detail. Her professional relationship skills and artistic flair help WordWrap’s clients execute outstanding professional events.

Mr. Limbani developed a proficiency in accounting as an entrepreneur. He has owned and operated a restaurant as well as his own home renovation company—JJ Home Reno. He is known by his clients for his consistency and diligence.

Her finance degree, from the University of Idaho, has given her the knowledge to be able to identify how changes in culture and leadership can drive outstanding bottom line results.

She is master in personality, motivators, and emotional intelligence (EQ) assessments, as well as coaching and feedback in the moment, crucial conversations, situational leadership, and much more. Sheena works with leaders and teams to first understand themselves, so they can then effectively understand their strengths and areas of opportunity. With these skills, they can then develop strategies to meet the demands of their environment, company, and industry.

Through her hands-on approach and focus on proper selection in hiring, onboarding, and development, Sheena reduces turnover, increases engagement, and creates unwavering loyalty amongst employees. Her philosophy is: it is not about putting together a new team, but rather unlocking the human potential of the existing team, and learning how to properly select new hires without bias.

Many companies invest in a Customer Experience officer, but her philosophy is: it starts with the employee experience. The customer experience will come. You can think of her as your Chief Experience Officer!

Ms. Kalafatides is a senior consulting professional and brings over 25 years of experience in helping organizations change their business to drive sustainable results. She has worked across multiple industries, including financial services (retail banking, wealth management and insurance) and high tech (telecomm and digital media).

Ms. Kalafatides holds an MBA from Ivey Business School and a BASc in Engineering Science from the University of Toronto. She also holds Professional Engineering, P.Eng. and Project Management Professional, PMP designations.

Ms. Thyagarajan commenced her career in the business start-up division of PricewaterhouseCoopers in Singapore. There she was responsible for setting up businesses, acting as a regulatory compliance consultant, and Assistant Corporate Secretary to a portfolio of over 200 companies, that included subsidiaries of Multi-National Corporations (MNCs), public listed companies, joint ventures, and private (local) companies.

After moving to Canada in late 2004, Jyothi joined CIBC and was soon appointed as the Corporate Secretary to the wealth management subsidiaries.

In 2010, Ms. Thyagarajan accepted the position of Corporate Secretary at Tangerine Bank (formerly ING Bank of Canada), where she was instrumental in introducing governance practices and elevating the standards of board reporting and conduct of board meetings. She played an integral role during the strategic review, due diligence, and sale of Tangerine Bank by its shareholder, ING Groep N.V., to The Bank of Nova Scotia.

Ms. Thyagarajan brings with her proven expertise in overseeing the governance and management of large volume and complex transactions; liaison with regulators (OSFI, the OSC, IIROC and MFDA); policy governance and administration; change management, regulatory compliance, and board governance.